Frequently Asked Questions

Everything you need to know about our handcrafted home essentials.

How long does shipping take for handcrafted items?

Since many of our pieces are made to order, please allow 3-5 business days for processing. Standard shipping typically takes 5-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized crafts are non-refundable unless they arrive damaged.

Are the materials used eco-friendly?

Yes, Sarah Strachan Craft is committed to sustainability. We prioritize ethically sourced wood, organic textiles, and recyclable packaging to minimize our environmental footprint.

Do you accept custom commissions?

We love bringing your unique visions to life! Please contact us via our custom order form with your specifications, and we will provide a quote and estimated timeline.

How should I care for my handmade home decor?

Each item comes with a specific care card. Generally, we recommend dusting with a soft, dry cloth and avoiding harsh chemicals or direct prolonged sunlight to preserve colors and finishes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.