Returns & Exchanges

At Sarah Strachan Craft, we take pride in our handcrafted home goods and want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 30-day window for returns and exchanges on all non-custom pieces.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization and prepaid shipping label.

2

Package with Care

Place the item securely in its original packaging, ensuring that delicate ceramic or textile elements are well-protected to prevent damage during transit.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

4

Refund Processing

Once our artisans inspect the returned item, we will issue a full refund to your original payment method, typically appearing within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing